Customer Service Information – AquaAntibiotics.com
At Aqua Antibiotics, we are committed to providing fast, reliable service while ensuring the highest quality fish antibiotics. Below, you’ll find important details on shipping, orders, returns, and account management.
Shipping & Delivery
? Fast & Reliable Shipping – USA Only
- We only ship within the United States.
- Orders placed before 2:00 p.m. Mountain Time will be processed and shipped the same day (Monday - Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
- Once submitted, all orders are final—changes cannot be made after processing.
Shipping Methods & Estimated Delivery Times
(Shipping times apply after the order has been shipped.)
✅ Free Shipping (Continental US only): 5-7 business days
✅ FedEx Ground: 5-7 business days
✅ FedEx Express Saver: 3 business days
✅ FedEx 2-Day: 2 business days (Orders shipped Thursday arrive Monday)
✅ FedEx Overnight: 1 business day (Friday shipments arrive Monday unless Saturday Delivery is requested for an extra $15)
✅ USPS Parcel Post: 7-10 business days
✅ USPS Priority Mail: 4-5 business days
✅ USPS First-Class Mail: 5-6 business days
? Shipping Quotes:
To get a shipping estimate, add your items to the shopping cart, enter your zip code, and click "Get Quote."
? Important Notes:
- We do not ship internationally.
- FedEx & Express orders cannot be shipped to P.O. Boxes.
For questions, contact us at support@aquaantibiotics.com.
Privacy & Security
? Your security is our priority. We use advanced data encryption to ensure your personal and payment information is protected.
For full details, view our Privacy & Security Policy.
Returns & Replacements
? All orders are final once placed. Due to safety and regulatory concerns, we cannot accept returns on opened or used medications.
For further details, review our Return Policy.
Ordering & Payment
? You can place orders online or via phone. If you need help with the ordering process, contact customer service.
Accepted Payment Methods:
✅ Major credit/debit cards
✅ PayPal
✅ Secure online payments
? Pricing & Promotions:
We occasionally offer discounts and promotions—subscribe to our newsletter for updates!
Viewing & Managing Orders
? When you log in to your account, you can:
✔ Track your order status
✔ View past orders
✔ Update shipping addresses & account details
✔ Change your password
Updating Account Information
? To update your billing address, shipping details, or payment methods, log in to your account and edit the necessary information.
For further assistance, contact us at:
? Email: support@aquaantibiotics.com
? Address: 8915 Hill Field Ave, Los Angeles, CA 90034
Thank you for choosing Aqua Antibiotics – Quality Pet Products Since 2012.